Privacy Policy

Last Updated: 1 January 2025

Gemini Group Co Pty Ltd t/a Gemini Exterior Cleaning (referred to as "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website geminigroupco.com.au or engage with our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with us, including but not limited to:

Personal Information:

Name

Email address

Phone number

Address

Details about your property and cleaning needs

Non-Personal Information:

Browser type

Device information

IP address

Pages visited on our website

Time and date of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services

To process quotes, bookings, and payments

To communicate with you about your inquiries or appointments

To improve our website’s functionality and user experience

For marketing and promotional purposes, with your consent

To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our business, such as payment processors and IT support.

Legal Compliance: If required by law or to protect our legal rights.

Business Transactions: In connection with a merger, sale, or reorganisation of our business.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies collect information such as:

Website usage patterns

User preferences

Analytics data

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some website features may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you

Request corrections to your personal information

Request deletion of your personal information, subject to legal and contractual obligations

Opt-out of marketing communications at any time

To exercise your rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Last Updated" date at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Gemini Group Co Pty Ltd t/a Gemini Exterior Cleaning

Email: [email protected]

Phone: 0481 487 440

Address: 27 Karissa Drive, Goonellabah New South Wales 2480

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.